If you purchased a hearing aid from us and need to have the programming adjusted, we would be glad to adjust the hearing aid. The following charges will apply:

• If you provided us an audiogram to program the hearing aid with your order, we will be glad to adjust the hearing aid once within 60 days of ordering. After the first free adjustment, there is a fee of $40 for each time you ask us to adjust the hearing aid.
   
• If you did not provide us an audiogram and you want us to adjust your hearing aid, there is a $40 reprogramming fee.

You must obtain a Return Product Authorization (RPA) number from us. Please send us an RPA request by e-mail to: RPA@hearingcentral.com or call us at 847-295-6946. If you send us an e-mail, please include the following minimum information:

• The date the hearing aid was purchased
• The name of person who bought the hearing aid
• Address where the hearing aid was sent
• What frequencies you are having problems with (speech, music, restaurants, phone etc.)

When you receive the RPA number, please do the following:

• Fill out a Repair Form by clicking here
• Place the hearing aid and all documentation into the original box
• Place the box into a standard bubble-wrapped envelope
• Write the RPA number and the word "REPROGRAM" on the outside of the envelope
• INCLUDE A CHECK FOR $40 USD FOR REPROGRAMMING, SHIPPING AND HANDLING
• Return the hearing aid to:
  • "REPAIRS" , "RPA#" (The RPA number given to you)
    Hearing Central LLC
    1390 Kathryn Lane
    Lake Forest IL 60045